Effective Date: 27/09/2024
At Roomtvs.com, we strive to provide the best possible IPTV service to our customers. However, we understand that there may be circumstances where you may wish to request a refund. Please read our refund policy carefully.
1. No Refunds for Subscription Services
All sales of IPTV subscription services are final. We do not offer refunds once a subscription has been purchased, except where required by law. This applies to all packages, including monthly, yearly, and reseller credits.
- Non-refundable: Once your account is activated and you have access to the service, the purchase is considered final.
2. Exceptional Cases
Refunds may be considered in certain exceptional cases. These include:
- Service not activated: If you have purchased a subscription and the service was never activated or delivered, you may be eligible for a refund.
- Technical issues: If there are persistent, unresolved technical issues that prevent you from accessing the service for an extended period (more than 72 hours), you may be eligible for a partial refund or service extension, at our discretion.
Note: Technical issues caused by third-party factors, such as ISP restrictions, hardware compatibility, or user error, are not eligible for refunds.
3. Refund Process
To request a refund under the exceptional cases outlined above, please follow these steps:
- Contact Customer Support: Reach out to us at [Insert Contact Information] with your account details, payment proof, and a description of the issue.
- Refund Review: We will review your request within 7 business days. If your claim is validated, we will process the refund or offer an alternative solution, such as service extension.
- Payment Method: Refunds will be issued using the same payment method used for the purchase. Please note that processing times may vary depending on your payment provider.
4. Chargebacks
In the event of an unauthorized charge or billing error, please contact us immediately so we can resolve the issue. Initiating a chargeback without contacting us may result in the suspension of your account and denial of future service.
5. Changes to the Refund Policy
Roomtvs.com reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the date of the update.
6. Contact Information
If you have any questions about this Refund Policy or need assistance, please contact us at:
Email: [email protected]
Phone: +1 (424) 445-3208